We're here to help.
Our team in Rabat is ready to assist you. A real response floor, not a ticket queue.
Start where it hurts.
Six areas we field day-to-day. Reach out directly on any of them.
When you write, we write back.
Response-time floors by plan. Elite and Enterprise include credit-back guarantees on extended misses.
Email + help center
Email + live chat, business hours
Dedicated Slack + success manager
Three ways in. One team behind them.
How we work.
Every ticket runs through the same four beats — no ping-pong, no tier escalations.
- 1Step 1You sendEmail, chat, or Slack
- 2Step 2We triageContext pulled from your workspace
- 3Step 3We fixEngineer + concierge in one thread
- 4Step 4We close outRoot cause + changelog, always
Common Questions
How do I connect my WhatsApp Business account?
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Integration takes minutes. Our team handles the technical setup — you provide your WhatsApp Business credentials, and we do the rest.
What languages does the concierge support?
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Arabic (Darija, MSA, Gulf, Egyptian, Levantine), French, English, Spanish, German, Turkish — 50+ dialect codes in total. Language detection is automatic.
Can conversations be escalated to my team?
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Yes. When a conversation requires personal attention, your team is notified with full context — guest history, summary, and priority level. The transition is seamless.
How is my data protected?
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Every property operates in complete isolation. Your data never touches another property’s workspace. Daily encrypted backups, GDPR compliance, and a full immutable audit trail of every change.
Which PMS systems do you integrate with?
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Cloudbeds and Mews are live with two-way sync for availability, bookings, and guest data. Opera and Guesty are on the roadmap. Setup is handled by our team — no technical work needed on your end.
How quickly can my property go live?
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Most properties are operational within 24 hours. Our team handles setup, channel configuration, and training.
The next chapter of your guest experience starts here.
Your guests are waiting.