We built Wizorks around the hours nobody covers, for the hotel that loses a booking at 23:00.
Two of us work on this. We started from a list of the messages properties never saw, and built one thing for each line on it.
The list had three lines on it.
Why does a twenty-room hotel need infrastructure and not another inbox?
The inbox was never the problem. The hours were, the language was, and so was the fact that nobody could remember the guest.
Not tools that broadcast.
Not an assistant.
Not a script that forgets.
Not a feature.
We settled four arguments before we wrote any code. Each one cost us a feature we could have shipped, and we would make the same call again.
These are the four things your property would notice in its first week.
Sarah answers the availability question the moment it lands, on the channel the guest used, at whatever hour they sent it. Your night manager goes home.
Arabic in its main dialects and Modern Standard, English, French, Spanish, German and Turkish, matched to whatever the guest wrote in — including the guest who switches language halfway through the thread.
Every hotel account is walled off at the database row — enforced by the database itself, not by a filter someone has to remember to write. A group can compare its own properties; nothing reads across accounts. You can export or delete any guest record on request.
Sarah carries the previous thread into the new one, so a returning guest is not asked their name, their language or their room preference a second time.
We shipped this one channel at a time.
WhatsApp first, then Telegram, then voice. Each one went in because that is where guests already write and call.
- January 2026Founded
Wizorks is founded to answer the guest who writes after the desk has closed.
- 2026Three PMS, both ways
Cloudbeds, Mews and Apaleo connected both ways: Sarah reads live availability and writes the booking back.
- September 2026In production
Live in production since September 2026, guest portal included.
- TodayFour live channels
WhatsApp, Telegram, phone calls and web chat, plus your website form. Email and SMS are in pilot.
- NextThe first pilot hotels
The first pilot hotels are being selected now.
Two people answer the email address at the bottom of this page.
Mohamed leads engineering and product at Wizorks. He directs the development of the platform, its systems and the concierge intelligence inside it. His roots in hospitality operations shape product strategy at every level.
Ayoub runs operations at Wizorks. He owns the path from a signed property to a live one — channel access, the PMS key, the front desk's training, the escalation rules — and the service that follows, so that what Sarah promises a guest is what the hotel actually delivers. When a property calls with a problem, he is the one who answers.
Watch it answer a real inquiry from your property.
Thirty minutes on a call, with your own channels and rates on the screen, and no contract at the end of it.
- PMS Live
- 3
- Live channels
- 4
- Days to go live
- 2