An AI concierge for London hotels, after your reservations office closes.
Sarah, the Wizorks AI concierge, answers the web chats, WhatsApp messages and calls that arrive once your reservations office has gone home, in each guest’s own language and from the rooms and rates in your PMS.
Who answers the guest who writes in French at 22:40?
Sarah does, in French, from the rooms your PMS holds for Saturday — and the morning shift finds the booking already made.
- In the language it was written inSarah replies in the language the guest writes in: English, French, Spanish, German and Turkish, and Arabic in its main dialects and Modern Standard Arabic.
- Rooms and rates from your PMSWith the PMS link (Elite and Enterprise), she offers what Cloudbeds or Apaleo holds for those nights — or Mews, once Mews certifies the integration — not a price list someone typed in by hand.
- Written back once it is confirmedWith the PMS link, the booking goes into your PMS when it is confirmed — by Sarah, or by your team if you approve each one — so nobody retypes it at 07:00.
- Handed over when it should beA guest who asks for a person or disputes a charge is passed to your team with the whole conversation.
Your reservations office goes home, and the enquiries keep arriving.
An illustrative evening at a London hotel: the times are an example, and what Sarah does at each one is what she does today.
- 18:00The reservations office closes
The office goes home. Sarah is still answering the chat on your website, your WhatsApp number and, on Elite or Enterprise, your phone line.
- 22:40A guest writes in French
Sarah answers in French and offers Saturday from your PMS; the booking is written back once it is confirmed.
- 23:15A caller wants an extra night
Right after your greeting, her first sentence says she is the hotel’s AI assistant and that the call may be recorded; the extra night goes to your desk as a request.
- 07:00The morning shift signs in
Both conversations are in the dashboard: one booking already in your PMS, one request waiting for your team’s answer.
If your hotel runs Cloudbeds or Apaleo, Sarah books into it today.
The rate of the exact nights, availability asked of Cloudbeds when the copy is more than five minutes old, and the reservation written back.
Status: LiveBuilt and tested on the Mews demo: your Mews rooms and rates, and the reservation written into Mews. Live for your property once Mews certifies the integration.
Status: In certificationFree unit groups asked of Apaleo when the copy is more than five minutes old, and the reservation written back on your rate plan.
Status: LiveNext in the queue and not shipped. Ask us where they stand before you sign, not after.
Status: Not yetYour guests’ messages are kept in Frankfurt, inside the EU.
Each message is stored in the part of our database that belongs to your hotel; to answer it, Sarah’s AI providers process its text as well.
- Our servers and database run with DigitalOcean in Frankfurt, Germany, inside the EU.
- Row-level security, enforced by the database itself, keeps every hotel’s records apart, so hotels never see one another’s data.
- Our data processing agreement is available from [email protected], and our legal page names the providers that handle data for us.
Questions to settle before Sarah answers your London guests.
Is Wizorks already answering guests at a London hotel?
Not yet. Wizorks was founded in January 2026, and our first four- and five-star pilot hotels are being selected now.
Does the guest know Sarah is an AI?
Yes. The chat window on your website names her as your hotel’s AI concierge, on a call her first sentence says so right after your greeting, and when a guest asks, she never denies it.
We run Opera. Can we still use Wizorks?
Yes, without a PMS connection for now: Sarah answers from the rooms and rates your team keeps in the Wizorks dashboard. Opera is next in the queue and not shipped, so ask us where it stands before you sign.
Which plan answers the phone?
Elite and Enterprise, which also add the PMS link. Pro answers on WhatsApp, Telegram and web chat.
How long does it take to go live?
Two days from channel access to your first answered guest. Meta’s verification of a new WhatsApp number can add a few days, so we start it the day you sign.
Watch it answer a real enquiry from your property.
Thirty minutes on a call, with your own channels and rates on the screen, and no contract at the end of it.
- PMS live + Mews in certification
- 2
- Live channels
- 4
- Days to go live
- 2