Every hotel loses direct bookings
in the dark.
Every inquiry your desk never saw is found, given a cause, and chased — and the recovered booking lands in your PMS before morning.
What did last night cost you?
The same night, twice: once as it happens today, and once with Wizorks reading your PMS and answering in under two seconds.
She writes on WhatsApp because that is where she already is, and she writes in French because that is her language. Nobody at your property will open this for another seven hours.
The message is still there and the reply is not. Count last month’s after-hours inquiries against last month’s direct bookings: the gap runs 15–30%, and every point of it is demand you had already paid to attract before it ever reached your phone.
She reads the French, asks Cloudbeds what is actually free for tomorrow night — Mews and Apaleo answer the same call — and quotes the room at the rate your revenue manager set that morning. Not a template, and not last season’s price list.
Nobody pays a commission on it, because she never had to leave the thread for somebody else’s booking page. Your duty manager opens the dashboard at seven, finds the booking already made, and can see which channel brought it and which night it covers.
Bonsoir, auriez-vous une chambre pour demain soir, pour deux personnes ?
Bonsoir, auriez-vous une chambre pour demain soir, pour deux personnes ?
She booked three streets away at 00:04. Nothing in your system will ever tell you that.
Bonsoir, auriez-vous une chambre pour demain soir, pour deux personnes ?
Bonsoir. Il nous reste une Chambre Deluxe pour demain soir, à 340 € la nuit pour deux personnes, petit-déjeuner compris. Annulation gratuite jusqu’à 18h demain.
Parfait, je prends.
C’est confirmé. Votre référence est WZ-7318, la confirmation part par e-mail. À demain soir.
What you open on Monday morning.
Illustrative example — not real customer data
Six views on the same demand — response time, channel, where each inquiry stopped, who answered, per property.
Last night’s figures arrive on your phone at eight. Nobody logs in to find out how the night went.
What each guest has been worth, carried on the profile — a fourth stay is never greeted like a first.
Every booking that died has a cause, and a name.
Wizorks classifies every inquiry that stalls — never answered, answered late, never chased, lost after the quote — and sends a recovery pipeline after each one before the guest books somewhere else.
One night, classified
A reply that never went out is written and sent — three attempts at most, and it stops the second the guest writes back.
A thread that stalled is re-opened once, naming the room the guest actually asked about.
A price that went unanswered is followed up — value first, and a manager’s eyes before anything is discounted.
The room is held, and the link is already sent.
Oui, je la prends. Comment je règle ?
Je vous envoie un lien de paiement sécurisé — un acompte de 30 %, le reste à l’arrivée.
Junior Suite 402 · 1 night · 30% of €480
Illustrative example — not real customer data
The guest pays on a secure hosted page. No card details are ever typed into a conversation — not into your property’s phone, and not into ours.
The deposit clears while the desk is still closed. You open to a paid reservation, not an inquiry somebody has to chase.
The moment the deposit clears, the reservation is confirmed in your PMS — not a note for somebody to type in at seven.
The price, the terms and the tax are stamped the moment the guest is quoted. Nothing that changes afterwards can change what this guest was promised.
Your channels and rates on screen. No contract after.
Sarah answers at 23:47.
She reads the message, checks tonight’s availability and confirms the room — before anyone at the desk has seen it.
The one that rings at midnight. Most after-hours demand arrives here, and it is answered on the thread the guest opened rather than pushed to a form.
A second messenger, not a second system. The same engine and the same PMS answer here — you do not run two inboxes, and nobody installs anything.
The phone still rings. She takes the call, answers from live availability, and leaves a transcript your duty manager can read in the morning.
On your own site, before they leave it. The widget answers from the availability the front desk sees, so a visitor never opens someone else’s tab to find out.
Direct bookings. Zero commission.
Illustrative example — not real customer data
A five-room guesthouse runs this the same way a hotel group does.
Twenty rooms and no night shift. Sarah reads the 23:47 inquiry in the language it arrived in and answers off your live rates.
One booking is a whole week of revenue, and the family that asks about it writes exactly once before trying the next villa.
A stay is never just the room. She adds the spa slot and the table for two while the guest is still in the thread, and the profile keeps what each guest was worth.
Every property keeps its own name inside one group account, walled off from every other hotel; you read one dashboard and see which house lost a booking last night.
Watch it answer a real inquiry from your property.
Thirty minutes on a call, with your own channels and rates on the screen, and no contract at the end of it.
- PMS Live
- 3
- Live channels
- 4
- Days to go live
- 2