Your morning starts with the threads, not the voicemail.
Sarah answers on WhatsApp, Telegram, calls and web chat while the desk is closed. Your team arrives to one conversation per guest, confirmed bookings already in your PMS when it is connected, and only the threads that need a person.
Who picks up the thread Sarah hands over?
Your team, with the whole conversation in front of them, so the guest does not start again.
- A guest asks for a person, disputes a charge or pushes three times on the same thing, or asks something your knowledge base does not answer.
- Under Conversations waiting on the dashboard’s home page, with the oldest one named first.
- Sarah writes her notes to your team in the language you set for it: English, French or Arabic.
What waits for the desk in the morning.
Bookings waiting for approval and payment proofs to check, in one queue, unless your duty manager already answered them from Telegram.
Housekeeping, maintenance, room service and transport requests raised in the thread, on one board; a request past its deadline is flagged Needs attention.
With the arrival time the guest already gave in their guest portal, so check-in is not where you find out.
An earlier check-in, a later check-out or new dates, asked for from the guest portal and confirmed by your team.
The guest’s history follows them across channels.
Once a guest is identified, a WhatsApp today and a call tomorrow are one history, not two tickets.
- WhatsApp, Telegram, calls and web chat land in the same conversation, with each call’s transcript beside the messages.
- Preferences and the rooms the guest took before, held on the profile so nobody looks them up at midnight.
- Each change your team makes is written to the activity log, with the person and the minute.
Questions front office teams ask us.
Does Sarah assign rooms?
No. When your PMS is connected, room assignment stays in the PMS and a booking is written back with its room type. Without a PMS, your team assigns rooms in Wizorks; Sarah never does.
Can a booking wait for our approval?
Yes. Staff approval is one of three ways to confirm, and the request reaches Telegram with Confirm and Decline buttons.
What happens to a guest request nobody answered?
When a request has a deadline and it passes, the request is flagged Needs attention on the Guest services board, where a manager sees it.
Which languages can our team work in?
English, French or Arabic, person by person: the whole dashboard, laid out right to left in Arabic.
Watch it answer a real enquiry from your property.
Thirty minutes on a call, with your own channels and rates on the screen, and no contract at the end of it.
- PMS live + Mews in certification
- 2
- Live channels
- 4
- Days to go live
- 2