AI phone answering for hotels after the desk closes.
Sarah takes the call, checks availability before she answers, and leaves the transcript in the same thread your duty manager reads in the morning.
What does the caller hear first?
One sentence that says who is speaking and that the call may be recorded — right after your hotel’s greeting.
- Her first sentence says she is the hotel’s AI assistant.
- The same first sentence tells the caller the call may be recorded.
- Asked whether she is a person, she does not pretend to be one.
A call at 23:10, in the guest’s thread when it ends.
- She checks before she answersAvailability is asked live of Cloudbeds or Apaleo when her copy is more than five minutes old; on Mews it comes from the copy Wizorks keeps of your rooms and rates. It is the same check she makes in a chat.
- Requests go to the deskAn extra night or an early check-in becomes a request your team answers, with its reply clock running.
- One historyThe transcript lands in the guest’s conversation beside their messages, so your team reads one history, not a voicemail.
Voice is set up with us, then tested.
Calls need a line, a greeting and a test before a guest rings — we do all three with you.
- 01The line
We connect the number Sarah answers through our voice provider.
- 02The greeting
Right after your greeting, her first sentence names her as your hotel’s AI assistant and says the call may be recorded.
- 03Your knowledge and your PMS
She answers from the same knowledge and availability as in your chats.
- 04A test call
We ring it ourselves before a guest does.
Phone questions hotels ask.
Is every call recorded?
Yes, and the caller hears it in Sarah’s first sentence. Ask us how long recordings are kept before you sign.
Does the caller know Sarah is an AI?
Yes. Her first sentence says she is the hotel’s AI assistant, and if a caller asks, she never denies it.
Does she answer from live availability?
On Cloudbeds and Apaleo, yes: she asks the PMS directly when her copy is more than five minutes old. On Mews she answers from the copy Wizorks keeps of your rooms and rates. It is the same check she makes in a chat.
Where does the call go afterwards?
Into the guest’s conversation as a transcript, beside their messages, so your team reads one history.
Which plan includes phone calls?
Elite and Enterprise. Pro answers on WhatsApp, Telegram and web chat.
Watch it answer a real enquiry from your property.
Thirty minutes on a call, with your own channels and rates on the screen, and no contract at the end of it.
- PMS Live
- 3
- Live channels
- 4
- Days to go live
- 2