WhatsApp for luxury hotels, answered in the guest’s language.
Sarah, the Wizorks AI concierge, replies on the thread the guest opened, quotes from your PMS rooms and rates, and writes the booking back once it is confirmed.
Who answers the WhatsApp that arrives at 23:47?
Sarah does, on the same thread and in the language it was written in — and your team finds the whole conversation in the morning.
- She checks before she quotesRooms and rates come from your PMS, not from a price list someone typed in March.
- Text, voice notes and photosShe reads all three, including the passport scan reception needs before the guest lands.
- A link, never a card numberA deposit is paid on a payment page through a link; card details never enter the chat.
- Your team can take overWhen a guest asks for a person, disputes a charge or complains, Sarah hands the thread to your duty manager with the whole history.
The guest knows they are writing to an AI concierge.
Your WhatsApp business profile says so, as the web chat’s header does. It is said once, by the channel, not stapled to every reply.
- Your WhatsApp business profile names Sarah as the hotel’s AI concierge.
- Her replies read as replies, without a disclaimer in front of each one.
- Asked directly whether she is a person, she does not pretend to be one.
WhatsApp’s 24-hour rule, in plain words.
WhatsApp lets a business reply freely for 24 hours after the guest’s last message. Sarah’s replies sit inside that window, because she is answering.
A pre-arrival link or the feedback ask after a stay goes on WhatsApp only while that window is open.
The pre-arrival link goes by e-mail when the guest gave an address; anything else is not sent.
Meta verifies your property’s WhatsApp number before the first message. It can add a few days, so we start it the day you sign.
WhatsApp questions hotels ask.
What a front office wants to know before it hands over the number.
Does the guest know they are talking to an AI?
Yes. Your WhatsApp business profile says Sarah is the hotel’s AI concierge. She does not repeat it in every reply, and if a guest asks, she never denies it.
Which languages does she answer in?
Sarah replies in the language the guest writes in: Arabic (its main dialects and Modern Standard Arabic), English, French, Spanish, German and Turkish.
Can our duty manager take over?
Yes, from inside the same thread. Sarah hands over when a guest asks for a person, disputes a charge or says something she reads as a complaint, and your team arrives with the whole history.
Does Sarah ever write first?
Only inside the 24-hour window that opens when the guest writes. Outside it, a pre-arrival link goes by e-mail when there is an address, or not at all.
How long does setup take?
Two days from channel access to your first answered guest. Meta’s verification of a new WhatsApp number can add a few days, so we start it the day you sign.
Which plan includes WhatsApp?
Every plan: Pro, Elite and Enterprise. Quoting from your PMS needs Elite or Enterprise.
Watch it answer a real enquiry from your property.
Thirty minutes on a call, with your own channels and rates on the screen, and no contract at the end of it.
- PMS Live
- 3
- Live channels
- 4
- Days to go live
- 2