After the chatbot answers, an AI concierge takes the booking.
A chatbot that only answers questions replies from what it was given and points the guest to the booking engine. Sarah, the Wizorks AI concierge, checks your rooms and rates, takes the booking in the conversation and hands the guest to your team when they ask for a person — and if you take deposits through Stripe, she sends the link once the booking is confirmed.
What does the guest see at 23:47?
One enquiry on a hotel’s website chat, from the first question to the deposit link.
- Rooms and rates, checkedSarah answers from your rooms and rates, read from your PMS on Elite and Enterprise. On Cloudbeds and Apaleo she asks the PMS directly when her copy is more than five minutes old.
- Confirmed by your teamBy default, reception approves each booking — from the dashboard, or from Telegram. You can let Sarah confirm on her own.
- Paid on Stripe’s pageIf you take deposits through Stripe, the link arrives in the same chat once the booking is confirmed. Card details never enter the conversation.
Where a chatbot stops, and what Sarah does next.
The same six moments of one enquiry, side by side.
| The moment | A chatbot that only answers questions | Sarah, the Wizorks AI concierge |
|---|---|---|
| “Is there a room on the 14th?” | A chatbot that only answers questionsAnswers from the pages and FAQs it was given, or links to the booking engine. | Sarah, the Wizorks AI conciergeAnswers with a room and a price for those nights — from your PMS on the plans that include it, or from the rooms and rates your team keeps in the dashboard. |
| “Please book it.” | A chatbot that only answers questionsSends the guest to the booking engine to start again there. | Sarah, the Wizorks AI conciergeTakes the booking in the conversation. Your team approves it, or Sarah confirms it if you allow her to, and on Elite and Enterprise the reservation is written into your PMS. |
| The deposit | A chatbot that only answers questionsLeft to the booking engine. | Sarah, the Wizorks AI conciergeIf you take deposits through Stripe, the payment link arrives in the same thread once the booking is confirmed. |
| “Can I speak to someone?” | A chatbot that only answers questionsShows a phone number or a contact form. | Sarah, the Wizorks AI conciergeThe conversation goes to your team with the thread attached, and they are alerted. |
| The phone rings | A chatbot that only answers questionsLives in the website’s chat window. | Sarah, the Wizorks AI conciergeOn Elite and Enterprise, Sarah answers your hotel’s number too; her first sentence, after your hotel’s greeting, says she is the hotel’s AI assistant. |
| The next morning | A chatbot that only answers questionsReports how many chats it handled. | Sarah, the Wizorks AI conciergeThe Lost opportunities & recovery screen sorts the enquiries that did not become bookings by where they stalled; the ones not classified yet are counted apart. |
What the dashboard shows the next morning.
No reply, reply too late, follow-up missing, or lost after an offer: the enquiries that did not become bookings are classed on the Lost opportunities & recovery screen, and the ones not classified yet are counted apart.
Revenue & ROI links each booking’s value to the conversations before it — by booking origin, first touch or last touch — under the evidence rule you choose.
The dashboard says so itself: these models share out known booking amounts, and they do not prove what the AI earned.
Questions about AI concierges.
Answered from what Sarah does today.
Is Sarah a chatbot?
She is an AI, and guests are told so: the web chat’s header reads “AI concierge”, and she never denies it when asked. The difference is what she does after the answer — she checks availability, takes the booking, sends a payment link if you take payments with Stripe, and hands over to your team.
Does Sarah confirm bookings on her own?
Only if you switch it on. By default your team approves each booking, from the dashboard or from Telegram.
What does Sarah do when she does not know?
She says so and hands over. She answers from your knowledge base and, with the PMS link, your PMS — and she does not guess a rate or a policy.
Which channels does she answer on?
WhatsApp, Telegram, your website’s chat window and, on Elite and Enterprise, your hotel’s phone line. E-mail and SMS are in pilot.
Watch it answer a real enquiry from your property.
Thirty minutes on a call, with your own channels and rates on the screen, and no contract at the end of it.
- PMS live + Mews in certification
- 2
- Live channels
- 4
- Days to go live
- 2