A WhatsApp AI concierge for luxury hotels in Dubai.
When a guest’s first message to your hotel is a WhatsApp, in Arabic or in English, Sarah, the Wizorks AI concierge, answers it on the same thread and books from your PMS.
Who answers the WhatsApp that arrives in Arabic at 23:40?
Sarah does: she reads the guest’s Gulf Arabic, answers in it, and books the suite on the same thread.
- In the guest’s ArabicSarah replies in the language the guest writes in, Arabic in its main dialects and Modern Standard Arabic among them, as well as English, French, Spanish, German and Turkish.
- On the thread the guest openedShe answers inside the same WhatsApp conversation, and your team can take it over there, with the whole history.
- From your PMS, and back into itWith the PMS link (Elite and Enterprise), rooms come from Cloudbeds or Apaleo, and the booking is written back once it is confirmed — by Sarah, or by your team if you approve each one. Mews joins once Mews certifies the integration.
- A link, never a card numberA deposit is paid on a payment page through a link; card details never enter the chat.
When the hotel is nearly full, every enquiry is about the rooms you have left.
An illustrative night in high season: the times are an example, and what happens at each one is what Wizorks does today.
- 19:30The last suites
Before she offers a room for those nights, Sarah checks it against your PMS, asking Cloudbeds and Apaleo directly whenever her copy is more than five minutes old.
- 22:10Arabic, then English
One guest writes in Gulf Arabic, the next in English. Each is answered in the language they wrote in, on the channel they chose.
- 00:20A booking waiting for a yes
If you approve each booking, your duty manager can approve or decline it from Telegram with one tap, without opening the dashboard.
- 07:30The morning shift
Every conversation of the night is waiting in the dashboard, on your hotel’s own clock, its screens in Arabic, English or French as each person on your team chooses.
Your team can work in Arabic as well.
Each person chooses English, French or Arabic, and in Arabic the dashboard reads right to left.
Sarah writes her booking notes to your team in English, French or Arabic, as you set.
The guest portal, the chat window and the guest guide are in English, French and Arabic.
Every time in the dashboard is shown in your property’s own time zone, so 23:40 on screen is 23:40 in Dubai.
A full week costs what a quiet one does.
One flat monthly fee per hotel covers Sarah on every channel you connect, and we quote your hotel’s fee on the demo call.
- Nothing is priced per booking, per message or per guest.
- No commission is taken on the bookings Sarah makes.
- Plans run month to month, and you cancel by writing to [email protected].
Questions to settle before Sarah answers your guests in Dubai.
Is Wizorks already answering guests at a hotel in Dubai?
Not yet. Wizorks was founded in January 2026, and our first four- and five-star pilot hotels are being selected now.
Does the guest know they are writing to an AI?
Yes. Your WhatsApp business profile names Sarah as the hotel’s AI concierge. She does not repeat it in every reply, and if a guest asks, she never denies it.
Does Sarah ever write to a guest first on WhatsApp?
Only within 24 hours of the guest’s last message, as WhatsApp’s rules allow. Outside that window, a pre-arrival link goes by e-mail when the guest gave an address and your e-mail channel is connected — e-mail is in pilot; otherwise nothing is sent.
Where are our guests’ messages stored?
In Frankfurt, Germany, inside the EU, on our servers with DigitalOcean. To answer a message, Sarah’s AI providers process its text as well, and our legal page names the providers that handle data for us.
Which plan includes WhatsApp?
Every plan: Pro, Elite and Enterprise. Offering rooms from your PMS needs Elite or Enterprise.
Watch it answer a real enquiry from your property.
Thirty minutes on a call, with your own channels and rates on the screen, and no contract at the end of it.
- PMS live + Mews in certification
- 2
- Live channels
- 4
- Days to go live
- 2