What happens to the message that arrives at 23:47?
The desk closed at 23:00 and the guest is still holding her phone. Here is the same enquiry twice: once with nobody at the desk, and once with Sarah, the Wizorks AI concierge, answering it.
Follow one message through the same night, twice.
First with nobody at the desk, then with Sarah reading the message as it lands.
| Nobody at the desk | Sarah answering |
|---|---|
| 23:47 — A guest asks on WhatsApp, in French, for a room for two tomorrow night. It is delivered, and nobody reads it. | 23:47 — Sarah reads the French, checks your PMS — with the PMS link — for what is free tomorrow night and quotes a Deluxe Room at €340, breakfast included, free cancellation until 18:00. |
| 00:04 — She books three streets away. Nothing in your system will ever record it. | 23:48 — She says yes. The booking is made direct, with no commission, and, with the PMS link, written to your PMS; the link to her guest portal arrives in the same thread. |
| 07:12 — Someone finally reads the message, 7 hours 25 minutes after it arrived. There is nothing left to win. | 07:00 — Your duty manager opens the dashboard and finds the booking already made, with the channel that brought it and the night it covers. |
At 23:47, everything she says comes from your own systems.
- In the guest’s languageShe replies in the language the guest writes in — French, in this thread — without anyone choosing it from a list.
- From your PMS, not a price listWith the PMS link, rooms and rates come from your PMS — asked live on Cloudbeds and Apaleo; on Mews, once Mews certifies the integration, from Wizorks’ synced copy — not from a price list someone typed in March.
- Confirmed by your ruleSarah confirms it herself, your team approves it from a phone, or the guest sends proof of payment — whichever you set. A deposit goes through a payment link; card details never enter the chat.
- A person, when one is asked forA guest who asks for a person, disputes a charge or complains is handed to your duty manager with the whole conversation.
Where can a guest reach Sarah at night?
On the four channels that are live, and through your website’s form. E-mail and SMS are in pilot, so this page does not count on them.
On the thread the guest opened, in the language it was written in. She reads voice notes and photos, and sends a payment link rather than asking for a card.
Right after your hotel’s greeting she says she is the hotel’s AI assistant and that the call may be recorded. The transcript lands in the guest’s conversation.
The widget on your own site, with Sarah named as the hotel’s AI concierge in its header.
Guests can write there too, and it is where your duty manager can approve a booking with one tap.
A request sent through it lands in the same list of conversations as everything else, waiting at 07:00 instead of in a separate inbox.
At 07:00 the night is handed to your team.
Nobody rebuilds it from four inboxes. Your duty manager opens one list.
- 01The bookings already made
Confirmed overnight and, with the PMS link, written to your PMS, each showing the channel that brought it.
- 02The requests waiting
An early check-in or an extra night Sarah passed to the desk, with its reply clock running.
- 03The threads handed over
Guests who asked for a person, disputed a charge or complained, with the whole conversation attached.
- 04The enquiries, classed
Each night enquiry carries its class, or waits, counted apart, until it is classified — so the ones that stalled are counted rather than guessed.
Hotels ask what happens while nobody is awake.
Does the guest know Sarah is an AI?
Yes, and the channel says so: your WhatsApp business profile, the web chat’s header and, on a call, her first sentence. Asked directly, she never denies it.
What if a guest wants a person at 02:00?
Sarah hands the thread to your duty manager the moment the guest asks for one, with the whole conversation attached.
Can Sarah confirm a booking while everyone is asleep?
If your settings let her, yes. You can instead have your team approve each booking from a phone, or ask the guest for proof of payment that your team checks.
Which plan answers calls at night?
Elite and Enterprise. Pro answers on WhatsApp, Telegram and web chat.
Watch it answer a real enquiry from your property.
Thirty minutes on a call, with your own channels and rates on the screen, and no contract at the end of it.
- PMS live + Mews in certification
- 2
- Live channels
- 4
- Days to go live
- 2