Sarah quotes from Cloudbeds, and books into it.

Before she answers, she asks Cloudbeds what those exact nights cost — and which room types are free, whenever her copy is more than five minutes old. Once the booking is confirmed — by Sarah, or by your team if you approve each one — the reservation is written into Cloudbeds.

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What does Wizorks read from Cloudbeds, and what does it write?

Cloudbeds stays the record. Wizorks keeps a copy to answer from, and checks it against Cloudbeds whenever it is more than five minutes old.

It reads
  • Room types and rooms
  • Rate plans, and the rate for the nights asked
  • Availability, asked of Cloudbeds directly when the copy is more than five minutes old
  • Reservations made, changed or cancelled in Cloudbeds
  • Property details and housekeeping status
It writes
  • The reservation, once the booking is confirmed
  • The guest’s name and e-mail, the dates, adults and children, and the room type
  • A change of dates or a cancellation made in Wizorks
It leaves to Cloudbeds
  • Room assignment — your team picks the room in Cloudbeds
  • Rates and rate plans — read, never edited

A booking at 23:47, in Cloudbeds at 23:48.

Sarahonline
WhatsApp
Good evening — do you have a double room for 14 and 15 May?
23:47
Good evening. A Deluxe Double is free on both nights: €290 a night, €580 for the stay, breakfast included. Free cancellation until 12 May.
23:47
Lovely, please book it.
23:48
Booked — the confirmation is in your inbox. We look forward to welcoming you on 14 May.
23:48
Deluxe Double booked2 nights · €580
Rate checked for those nightsCloudbeds
Written to Cloudbeds23:48
Message
Illustrative example — not real customer data
  • The rate of those nightsSarah asks Cloudbeds what the guest’s own dates cost, rather than quoting today’s price for next month.
  • Written back at confirmationOnce the booking is confirmed, the reservation is created in Cloudbeds with the room type, the dates and the guest’s details. Nobody retypes it in the morning.
  • The desk’s changes come backCloudbeds tells Wizorks when a reservation is changed or cancelled at the desk, so the thread and the PMS agree.

Connected from your dashboard in four steps.

Done with you on the setup call, inside the two days it takes to go live.

  1. 01Your Cloudbeds access

    Your Cloudbeds API key or access token, saved in the dashboard.

  2. 02Check the connection

    Wizorks finds your property in Cloudbeds and shows its name before anything syncs.

  3. 03Enable and sync

    Rooms, rates and reservations come in, and Sarah’s knowledge fills in from them.

  4. 04Updates switched on

    Cloudbeds is asked to tell Wizorks about every new, changed or cancelled reservation.

Cloudbeds questions, answered.

Does Sarah quote the price of the guest’s own dates?

Yes. Before she answers, she asks Cloudbeds for the rate of the nights the guest asked about, not tonight’s price.

What happens to a booking made at our front desk?

Cloudbeds tells Wizorks, and it appears in your bookings. Before she quotes, Sarah asks Cloudbeds directly what is still free whenever her copy is more than five minutes old.

Who assigns the room?

Your team, in Cloudbeds. Wizorks books the room type and leaves the room to you.

Which plan includes the Cloudbeds connection?

Elite and Enterprise. Pro answers without a PMS link.

Watch it answer a real enquiry from your property.

Thirty minutes on a call, with your own channels and rates on the screen, and no contract at the end of it.

PMS Live
3
Live channels
4
Days to go live
2