Sarah books into Mews from the guest’s own thread.
She answers from your Mews rooms and rates, and once the booking is confirmed — by Sarah, or by your team if you approve each one — the reservation is written into Mews. Nobody retypes it in the morning.
What does Wizorks read from Mews, and what does it write?
Mews stays the record. Wizorks keeps a copy to answer from, and Mews reports every new, changed or cancelled reservation to it.
- Room categories and rooms
- Rates and their prices
- Reservations made, changed or cancelled in Mews, as Mews reports them
- The guest profiles on those reservations
- Property details: address, time zone and currency
- The reservation, once the booking is confirmed, on your public rate
- The guest’s name and e-mail, the dates, adults and children, and the room category
- A change of dates or guests, or a cancellation made in Wizorks
- Room assignment — your team assigns the room in Mews
- Rates and rate plans — read, never edited
A booking at 23:47, in Mews before midnight.
- From your Mews inventorySarah offers the room categories and rates you sell in Mews, from the copy Wizorks keeps of them.
- Written at confirmationOnce the booking is confirmed, the guest profile and the reservation are created in Mews, on your public rate.
- One historyThe morning shift finds the reservation in Mews, and the conversation that produced it in Wizorks.
Connected from your dashboard, with one step on Mews’s side.
Done with you on the setup call; Mews switches on its notifications once we ask.
- 01Your Mews access
The client token and access token Mews issues for your property, saved in the dashboard.
- 02Check the connection
Wizorks finds your property in Mews and shows its name before anything syncs.
- 03Enable and sync
Room categories, rates and reservations come in, and Sarah’s knowledge fills in from them.
- 04Mews switches on updates
We ask Mews, with you, to send Wizorks every new, changed or cancelled reservation.
Mews questions, answered.
Mews has guest messaging of its own. What does Wizorks add?
Sarah answers phone calls as well as messages, books into Mews from the conversation, and the revenue view names the enquiries that did not become bookings. If your WhatsApp number already runs through Mews, we settle on the call which system answers it.
What happens to a booking made at the desk in Mews?
Mews reports it to Wizorks, and it appears in your bookings and the guest’s history.
Which rate does a booking from Sarah use?
Your public rate in Mews.
Who assigns the room?
Your team, in Mews. Wizorks books the category and leaves the room to you.
Which plan includes the Mews connection?
Elite and Enterprise. Pro answers without a PMS link.
Watch it answer a real enquiry from your property.
Thirty minutes on a call, with your own channels and rates on the screen, and no contract at the end of it.
- PMS Live
- 3
- Live channels
- 4
- Days to go live
- 2